At Diligence AI (operated by Rajya Vidhatri), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact Form: Name, email address, subject, and message content
- Book a Call: Information provided through our scheduling service (Cal.com)
- Project Engagement: Business information necessary for service delivery
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information through analytics tools:
- Plausible Analytics: Privacy-focused analytics that collects page views, referrer information, and general location data. Plausible does not use cookies and does not collect personal data.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver and improve our services
- Communicate about projects and services
- Analyze website usage to improve user experience
- Comply with legal obligations
3. Data Sharing
We do not sell, trade, or share your personal information with third parties for marketing purposes.
We may share information only in these limited circumstances:
- Service Providers: Essential tools for business operations (email services, scheduling)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Third-Party Services
Our website uses the following third-party services:
4.1 Plausible Analytics
We use Plausible for privacy-friendly website analytics. Plausible is GDPR, CCPA, and PECR compliant. It does not use cookies or collect personal data. Learn more at Plausible's privacy policy.
4.2 Cal.com
We use Cal.com for appointment scheduling. Information you provide when booking a call is subject to Cal.com's privacy policy.
5. Cookies
Our website uses minimal cookies:
- Essential Cookies: Required for basic website functionality
- Analytics: Plausible does not use cookies. Clarity may use cookies for session identification.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Contact form submissions are retained for business record purposes. Analytics data is retained according to each service's policies.
7. Data Security
We implement appropriate security measures to protect your information, including:
- Secure HTTPS connections
- Limited access to personal data
- Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Website: Contact Form
13. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its applicable rules.