At Diligence AI (operated by Rajya Vidhatri), we strive to ensure complete satisfaction with our services. This policy outlines our procedures for cancellations and refunds.
1. Cancellation Policy
1.1 Before Project Commencement
If you wish to cancel a project before work has begun:
- You are entitled to a full refund of any deposit paid
- Cancellation request must be submitted in writing via email
- Refund will be processed within 14 business days
1.2 During Project Execution
If you wish to cancel a project after work has started:
- You will be charged for all work completed up to the cancellation date
- A pro-rata refund will be issued for incomplete work
- We will provide all deliverables and work completed to that point
- Any third-party costs incurred are non-refundable
1.3 How to Cancel
To cancel a project, please send a written notice to:
- Contact Form: Contact Form
Include your project details and reason for cancellation. We will acknowledge your request within 2 business days.
2. Refund Policy
2.1 Eligibility for Refund
Refunds may be issued in the following circumstances:
- Project not started: Full refund of deposit
- Project in progress: Pro-rata refund for work not yet completed
- Service not delivered as agreed: Partial or full refund based on assessment
- Mutual agreement: As negotiated between both parties
2.2 Non-Refundable Items
The following are not eligible for refunds:
- Completed and delivered work that meets agreed specifications
- Third-party costs (domains, hosting, APIs, software licenses, etc.)
- Work completed before cancellation notice
- Consulting or advisory services already rendered
- Custom work created to client specifications
2.3 Refund Timeline
Once a refund is approved:
- Refunds are processed within 14 business days
- Refunds are issued via the original payment method when possible
- Bank transfers may take additional time depending on your bank
3. Dispute Resolution
3.1 Resolution Process
If you are unsatisfied with any aspect of our services:
- Contact Us: Reach out to discuss your concerns
- Review: We will review the situation within 5 business days
- Resolution: We will propose a fair resolution (revision, partial refund, or other remedy)
- Escalation: If unresolved, disputes may be escalated to mediation
3.2 Good Faith
We are committed to resolving issues in good faith. Our goal is your satisfaction, and we will work with you to find a fair solution.
4. Project Modifications
Instead of cancellation, you may consider:
- Scope Reduction: Reduce the project scope with adjusted pricing
- Pause: Temporarily pause the project (subject to availability)
- Pivot: Redirect the project to different requirements
Please discuss these options with us before requesting cancellation.
5. Our Right to Cancel
We reserve the right to cancel a project if:
- Payment is not received as agreed
- Client becomes unresponsive for extended periods
- Project requirements violate our terms or ethical guidelines
- Continued work is not feasible due to circumstances beyond our control
In such cases, you will be refunded for any work not yet completed, minus any costs incurred.
6. Force Majeure
Neither party shall be liable for delays or cancellations due to circumstances beyond reasonable control, including natural disasters, war, government actions, or other force majeure events. In such cases, both parties will negotiate in good faith for a fair resolution.
7. Contact Information
For refund or cancellation requests, please contact us:
- Contact Form: Contact Form
Please include your project details and any relevant documentation to help us process your request quickly.
8. Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website. Significant changes will be communicated via email.
9. Governing Law
This Refund & Cancellation Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.